Tech Support Fun

Well it's been awhile since I have last posted anything in my blog because I usually use it as a forum to vent about anything and everything that has pisses me off.
Lately however, things have been going pretty well with for me and I really haven't had a reason to use the blog (yay for me)

Until last night:

Okay, so I'm having a little trouble with my router the other night and after tinkering, rebooting, unplugging, replugging, cursing and refraining from slamming it against a wall, I called tech support.

Well that just opened up a whole new level of hell. After being put on hold for about 20 minutes and pressing the appropriate keys like a good lil' monkey I eventually get connected with a tech rep. It became apparent that english was not this guy's first language, but we live in the age of overseas outsourcing... FINE. Admittedly his english wasn't that bad and I was able to understand him fairly well and he was nice and polite. Unfortunately he wasn't qualified to help me out with my particular problem so he transferred me to another department.

This is when it gets... interesting. First of all this guy's english was HORRIBLE! I honestly thought he was speaking his native language, oh and not to mention he was talking a mile a minute. I had to constantly ask him to repeat himself or slow down, but believe it or not I was fairly patient during the entire ordeal UNTIL the fucker actually started giving me an attitude! He ACTUALLY started losing HIS temper with ME! Raising his voice, sighing and grunting and generally condescending to me like I was a brain damaged gerbil.

Well needless to say, my patience went right out the window and after informing how terrible his english was and how much I didn't appreciate his shitty attitude, I demanded to talk to someone who was more competent as well as assuring him that I would be reporting his lackluster performance, but I wasn't quite that eloquent... in fact I was pretty brutal. Yeah, yeah, I probably should have been the bigger man and risen above it all and all that and usually I do, but if you push me to that point of no return, I have NO problem wallowing in the mucky muck.

Well after a stunned silence, the guy's english suddenly improved (but not much) and his attitude was a tad more accommodating.
After all that drama and hassle it turns out the problem was easily solved by changing a few features in the Wireless Setup. A simple 10 minute process became a 35 minute nightmare because some foreign douche bag could not speak the language he was allegedly trained to speak. Ridiculous.

Well I made good on my promise of reporting this asshole and I sincerely hope he gets fired or at LEAST retrained so no one else will have to go through this ridiculousness.

By the way, NETGEAR SUCKS.